Privacy Policy

At Digital Converters, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services.

1. Information We Collect
We collect various types of information from you when you interact with our website and use our services. This information may include:
Personal Information: Such as your name, email address, postal address, and phone number.
Order Information: Details about the services you purchase, including the type of media you want to convert and any special instructions.
Payment Information: Data required to process your payments, such as credit card details.
Communication Data: Information exchanged through emails, chats, or phone calls with our customer service team.

2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: To fulfill your orders and provide the services you request.
Communication: To respond to your inquiries and keep you updated on the status of your orders.
Improving Our Services: To analyze and improve our services, website, and customer experience.
Marketing: To send you promotional materials, newsletters, and updates about our services, if you have opted in to receive such communications.

3. How We Share Your Information
We may share your information with:
Service Providers: Third-party companies that assist us in providing our services, such as payment processors and shipping carriers.
Legal Compliance: Authorities or other third parties when required by law or to protect our legal rights.

4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
Encryption: Using industry-standard encryption to protect your data during transmission.
Access Controls: Limiting access to your personal information to only those employees and service providers who need it to perform their jobs.
Regular Audits: Conducting regular security audits to ensure our systems are secure.

5. Your Rights
You have the right to:
Access Your Data: Request a copy of the personal information we hold about you.
Correct Your Data: Request that we correct any inaccuracies in your personal information.
Delete Your Data: Request that we delete your personal information from our systems.
Object to Processing: Object to our processing of your personal information for marketing purposes.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and to collect information about your usage patterns. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending you an email.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@digitalconverters.co.uk
Phone: 01423 319 041
Address: Unit 1 Barugh Avenue, Ripon, North Yorkshire HG4 5FG